Scaremail Support FAQs

When I founded Scaremail I knew each letter would require to be designed, folded and mailed with care. I hand package, stamp and mail each letter so when it arrives the presentation is up the standard I have set and work to maintain. As a result, each mailing takes time to ensure I have appropriate materials and people to help us with each mailing. 

To ensure we have time and resources for each mailing I do have cutoff times of the 1st and the 15th of the month. If you order before the 15th, you will be part of the 2nd mailing of the month. If you order between the 15th and the end of the month - you will be part of the first mailing of the following month. 

Contact me, after 4 weeks in the US or 6 weeks internationally I will resend the letter at no additional cost. Send an email to: and I will get it sent.

Send an email to to ensure we get the address updated. I also recommend always setting mail to forward to your new address. 

Email me I'll update the address, and if you’re not able to get the letter to your recipient I will resend the letter(s) to them so they can have an uninterrupted experience. 

Mail times outside the US vary. If you haven’t received your letter after 6 weeks of the first mail date, please let me know. I may need to resend the letter or look into previously unknown mail delays or issues in your area.