Refund policy

Returns & Refunds Policy

Effective Date: 01/01/2022 Last Updated: 01/01/2026

This Returns Policy describes how davidviergutz.com (the "Site," "we," "us," or "our") handles returns, refunds, exchanges, and cancellations. By placing an order, you agree to the terms below.

Contact

For questions, return requests, or to start a refund or exchange, please contact us using the form on our Contact page, or by mail using the details below:

David Viergutz PO Box 2722 Georgetown, Texas 78627 United States

Returns Policy (Non-ScareMail Letters)

Our policy lasts 10 days from the date of purchase. If more than 10 days have passed since your purchase, we cannot offer a refund or exchange.

  • Shipping charges are non-refundable.

  • Proof of purchase (receipt or order confirmation) is required for all returns.

Important: Please contact us before returning any purchase. Unapproved returns may be refused.

Refunds (If Applicable)

Once your return is received and inspected, we will email you to confirm receipt and notify you of approval or denial. If approved, your refund will be processed within 48 hours to your original payment method.

Shipping Fees

Shipping fees are non-refundable. If you refuse a shipment, you will be responsible for:

  • The original shipping charges, and

  • The cost of returning the package to us.

These amounts will be deducted from any refund.

Delivered but Not Received

If your tracking information shows your package as delivered but you have not received it:

  • You must contact the delivery carrier directly to resolve the issue.

  • We do not accept responsibility or issue refunds or credits for packages the carrier confirms as delivered.

Order Cancellation Policy

Orders are processed immediately after purchase.

  • If canceled after shipment: 15% cancellation fee, plus a $1.50 processing fee, plus shipping and handling costs.

Digital Products

Digital products are non-returnable and non-refundable. Once delivered, digital files remain in your possession and cannot be retrieved.

ScareMail Products

  • ScareMail Monthly Subscription: Non-refundable.

  • ScareMail Full-Price (Prepaid): Refundable within 30 days, minus the value of letters already sent.

  • ScareMail Gift Boxes (with activation code): Non-refundable.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company — posting times may vary.

  3. Contact your bank — processing times may vary.

If you still haven't received your refund, please contact us through our Contact page.

Sale Items

Sale items are non-refundable. Only regular-priced items may be refunded.

Exchanges

We replace items only if they are defective or damaged. To request an exchange for the same item:

  • Contact us through our Contact page.

  • Send your item to: David Viergutz PO Box 2722 Georgetown, TX 78627 United States

Shipping for Returns and Exchanges

  • You are responsible for paying your own return shipping costs.

  • Shipping costs are non-refundable.

  • If you receive a refund, the return shipping cost will be deducted.

  • Delivery times for exchanges vary by destination.

  • For items over $75, use a trackable shipping service or purchase shipping insurance. We do not guarantee receipt of returned items.

Unused Discount Codes

Discount codes must be applied at the time of purchase. We cannot issue refunds, price adjustments, or retroactive discounts for unused codes. Orders process instantly and pricing is locked upon checkout. This policy ensures fairness for all customers and prevents disruption to automated fulfillment.

Changes

We may update this Returns Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we do, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.